Authored scientific journal articles, continuing medical and nursing educational content, textbook chapters and other scientific and technical material including government Request for Quotes, Request for Proposals, and grants in medical liability, and patient safety domains.
Facilitated a regional patient safety initiative to decrease blood specimen mislabeling. Provided patient safety and quality education and support, and analyzed more than 1.2 million events over this 18-month project, and achieved a 37% statistically significant reduction in errors. Authored and published a scientific paper detailing the successful results, (Blood Specimen Labeling Article.)
Analyzed approximately 300 diagnostic error reports to determine both cognitive and system failures that contributed to these errors. Authored a scientific journal article (Diagnostic Error), reviewed by leading physicians in the field of diagnostic error, and produced and presented a research poster (Diagnostic Error Research Poster) at the 2010 Diagnostic Error in Medicine conference, Toronto, Canada.
Designed and created a tiered taxonomy for product failures modes and patient adverse events, related to a diverse (>70,000) product portfolio, to enhance safety signal detection and resolution of product complaints. Analyzed three months of reported complaint data to identify, prioritize and map complaints to failure modes, and developed reportability rationale for common reported failure
Redesigned a global clinical education program including implementation of a ticketing system to track educational queries and requests, development of SharePoint site with workflows to automate the customer education process, and development of custom dashboards to track and monitor educational metrics. Visible ROI allowed budget expansion for creation of new educational tools, to decrease need for customer call center support. Redesigned again in MindTickle, creating seamless front end user experience coupled with powerful backend workflow and reporting.